Refund policy

      Hey there, fellow jewellery lover! We're excited you chose us. We want your shopping experience to be as smooth and enjoyable as possible, so here are a few casual-but-important notes about cancellations, returns, and how we handle our beautiful handmade pieces.🛑 Need to Cancel Your Order? Act Quickly!!

●     The Quick Rule: If you decide you need to cancel, you have a 48-hour window from the moment you place your order.

●     Why the Rush? We're pretty speedy! We aim to process and ship most orders within 2 to 3 business days. Once your order has been processed for shipping—meaning we've packaged it up and created a shipping label—we simply can't stop it from going out. So, if you have second thoughts, please let us know ASAP!

💍 Oops, My Earrings Arrived Broken!

●     What Qualifies for a Refund: We absolutely guarantee against items arriving damaged in transit. If you receive an item (like earrings) that is broken or significantly unusable, you are entitled to a full refund.

●     The Must-Have Requirement: This is super important: To qualify for a refund for a damaged item, you MUST provide an unboxing video. This video is your proof that the item was damaged before it was taken out of the packaging. We use this to verify the damage and help us sort things out with our shipping partners.

✨ A Little Note on Handmade Charm

●     Embracing Imperfection: Each piece of our jewellery is individually handcrafted, giving it a unique character while still meeting our quality standards.

●     What We Can't Refund/Exchange For: You may notice very subtle variations — such as gentle colour nuances or minor design differences — that naturally occur in handmade work. These do not affect the beauty or durability of the piece and are not considered defects..

●     Our Quality Promise: Every item is carefully inspected before it leaves our studio to ensure it reflects the craftsmanship and quality you expect..

🏷️ The Scoop on Sale Items and Gifts

●     No Returns/Refunds on Discounted Items: Sorry, but all items purchased during a sale, promotion, or at a discounted price are considered final sales.

●     Gifts are Final, Too: If you received one of our lovely items as a gift, it's yours to keep and enjoy, as we don't offer returns or refunds on gifted items.

📦 Got the Wrong Item or Something's Messed Up?

●     Check It Out ASAP: As soon as your package arrives, please take a moment to double-check your order and make sure everything is exactly as you ordered it.

●     Tell Us Right Away: If you received the wrong item or if there's a mix-up with your order, please contact us immediately. We promise to look into the situation right away and do everything we can to investigate the issue and make sure we sort things out for you quickly and fairly!

 Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

●     By email: customersupport@jesceshop.com